| CUSTOMER SERVICE |
Thank you for visiting the Kristen Grace Company. |
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| Privacy Statement The personal and financial information supplied by our customers to place orders is neither sold nor passed on to third parties. Contact Us We can be contacted via our "Contact Us" page or through email at cs@kristengrace.com. Customer Kudos We're proud of the fact that we maintain an average of 5 out of 5 stars in Yahoo Shopping's Merchant Review. The following are some of the comments made by our customers. “I wish I could purchase souvenirs for all my travels without having to worry about luggage space or price. Great value considering the Euro exchange and better quality of gifts for price. Great Service. “The whole process was prompt and timely. The merchandise was well packed. A very good transaction, quite happy with the merchandise.” “I’m really thrilled with my purchase from kristengrace.com. They had exactly what I was looking for at a very reasonable price. Also, my order qualified for free shipping and it was here immediately (within 2 days!). I also utilized their customer service when I asked several questions and each was answered promptly and in a friendly way. I wish all on line shopping experiences were like this one. I can recommend them without question and wouldn’t hesitate to shop here again.” “I can’t say enough good about this company and their customer service.” “Outstanding customer service and products! I’ve used them for many purchases and they’ve never failed to impress me!” “The items ordered were better than pictured. They arrived very fast and in perfect shape. The service was excellent. There was follow up to make sure I was happy with the items. The price was right. I would definitely do business again with this company.” “I contacted KristenGrace in the evening looking for a wire Eiffel Tower to use as an earring holder. Since there were three to choose from, I sent a message asking which would be the best for my purpose. Within the hour Esther had looked at the stock and helped me decide which would be best. I placed my order that evening and it was sent the next morning. Because I ordered two other items, shipping was free, and I received my order in less than a week. The items I ordered were high quality, moderately priced, and fit my purpose exactly. I have never ordered from a more helpful, personable company. KristenGrace puts a high value on service and customer satisfaction.” “I have shopped at Kristen Grace for about a year now, and when I discovered the web site, I was absolutely delighted with their huge selection of merchandise. I mentor teenage girls with a fashion show each year, and the theme varies. One year we were searching for bling items and found great ones, and this year it as been a Paris theme. Their selection is beautiful, huge, and popular with the teens AND their mothers. I have never been disappointed in their products which have arrived with unusual speed! And included, is a small but much appreciated gift of 3 pencils. But most of all, their customer service (notably Esther) has been outstanding. They always respond to email queries within hours and keep me updated on the progress of the few things on back order. THIS IS AN OUTSTANDING MERCHANT WITH QUALITY GOODS. THEY HAVE AN EASILY NAVIAGED WEB SITE WITH AN OUTSTANDING CUSTOMER SERVICE REP. I HAVE NEVER BEEN DISAPPOINTED IN MY 6 ORDER AND WILL CONTINUE TO BUY THEIR IRRESISTABLE PRODUCTS.” “The product I ordered from this merchant was of better quality and came faster than I anticipated.” “I am not a shopper. Shopping is my least favorite thing to do. I like to just order it or walk in and get it. This recent shopping event was delightful and SOOOO easy! I recently bought 2 sterling silver charms from Kristengrace. I was very please with the personal service and the speed of delivery. The charms are just perfect and more beautiful than the photo! Thank you for the great service and product:)” “I ordered a wire Eiffel Tower to be used as a cake topper for my mothers 90th birthday party. Kristengrace.com had the only one that I could find. The price was great, quick response to the questions, and fast delivery. We sprayed it gold. The baker loved it too, and it looked fabulous on the cake…thanks…” “Awesome quality-delivered the day after I ordered it. Will definitely order again.” “I was surprised at how fast we received our order. It came in excellent condition and we were very well pleased with the product. Thanks again for excellent service.” “My order arrived promptly in one day – exactly what I had ordered. The whole transaction could not have been handled better. I would order from kristengrace again. Thank you for this follow-up as I was very impressed with the service. I do not generally buy things on the internet.” “I was so happy to find kristengrace.com. I had been looking for items for my wedding and once I found kristengrace, my search was over. I will make sure to tell all my friends about this website. Thank you.” “The tiara is stunning. I am wearing it right now…to a Chili Cook-off before the University of Colorado game. It is my birthday and I am feeling quite like a Princess…this is the perfect way to celebrate. My daughters friends want to wear it to their wedding…talk about being multi-purposed!! You were great! Quick reply to my email and the tiara came even before I thought it would. THANK YOU!!!!” |
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